How do I return an item?

Refund Policy

Customers have a right to a full refund if they wish to cancel their purchase within 7 days of receiving it.  Please just return your purchase to our address with details of how and when you purchased it.

Complaints Policy

We sincerely hope that you are pleased with your product and receive it in perfect condition.  However if you are unhappy with your purchase or how you have been dealt with, we would really want to know about it.  So please write to us at our email info@thearomatreecompany.com and we will endeavour to deal with your complaint in the best way possible.